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Email Us

Email: infor@collanet.africa

Call Us

Call: +254 734 373486.

Write to Us

Collanet Africa, P. O. Box 13782 – 20100. Nakuru.

Frequently Asked Questions

How much does it cost to access content on Collanet Africa?

We give you full access to all the lessons on Collanet Africa (buffet style) so you can choose what to study when you want to study. Because we give discount from time to time, you can see today’s price by clicking “Take this Unit” button. Revision series may be costed differently. Pricing and access period is subject to terms and conditions. Make sure to load sufficient money in your Mpesa/card/PayPal account to take care of transaction fees charged by the operator when paying.

How do I find the topic I’m looking for?

Go to “Lessons” on the menu then find the topic you want from that page. You can also find the topics listed by subject and class on the homepage.

What do I need to use the platform?

You only need an internet enabled device (computer/tablet/smartphone) to access the platform. You are required to register an account through which you will be able to attend lessons.

How do I register for an account?

Click “Sign Up” on the title bar. A window will appear letting you feed in the required information to create your user account. Make sure to confirm your account by submitting the verification code displayed on the screen (a copy of the same will be sent to your email address).

How do I get a certificate?

You must be enrolled in a course (topic) and you must finish all the lessons, do the assignments and pass the end of topic quiz (i.e. your progress status must be 100%). Your certificate will be available for you to download on the course page. You can also find all your certificates by clicking the drop-down menu on your user icon on the title bar then navigating to Profile>Units > My Certificates.
Please note that you will ONLY get the certificate if you complete the lessons and pass the end of topic exam.

The system keeps telling me my email has been used when trying to register. What can I do?

An activation code has been sent to your email. Please check your inbox and/or spam folder and follow the instructions sent to you therein.

How does Collanet Affiliates work?

Our affiliate program is designed to help you promote our products and services for a commission. Please visit the Affiliates page to learn more.

I want to repeat the exam but now I can’t see it. Can you help?

At the end of each topic, there is an exam which you must take and pass to finish the topic and be awarded a certificate. The exam will only be available once. Take it seriously and make sure you are ready before you start.

Why am I not able to go to the next lesson?

Each lesson is timed (you can see how much time you have left by scrolling to the bottom of the lesson page). You cannot proceed to the next lesson before the completing the video and assignments for the current lesson. Make sure to mark the current lesson as complete to proceed to the next.